Orders

Learn how to process orders, manage fulfillment, and keep customers informed.

Order Lifecycle

Orders flow through these statuses:

1. Pending - Payment received, awaiting fulfillment
2. Processing - Order is being prepared
3. Shipped - Order has been sent
4. Delivered - Order confirmed delivered
5. Cancelled - Order was cancelled

Viewing Orders

Go to Admin > Orders to see all orders.

The orders list shows:

• Order number
• Customer name and email
• Order total
• Status
• Date placed

Click any order to view details.

Order Details

Each order page shows:

Customer Information

• Name and email
• Shipping address
• Phone number (if provided)

Order Items

• Product names and quantities
• Variant information (if applicable)
• Line item prices
• Subtotal, tax, shipping, and total

Payment Details

• Payment status
• Stripe payment ID (links to Stripe dashboard)
• Discount applied (if coupon used)

Fulfilling Orders

Physical Products

1. Open the order
2. Prepare and pack items
3. Ship the order
4. Click Mark as Shipped
5. Enter tracking number (optional)
6. Customer receives shipping notification email

Digital Products

Digital products are fulfilled automatically:

1. Customer completes purchase
2. Order confirmation email includes download link
3. Customer clicks link to download
4. Downloads are tracked (up to 3 per order)

Shipping Notifications

When you mark an order as shipped:

1. Status changes to "Shipped"
2. Customer receives email notification
3. Email includes:
   • Order summary
   • Tracking number (if provided)
   • Estimated delivery (optional)

Adding Tracking

1. Open the order
2. Click Mark as Shipped
3. Enter carrier and tracking number
4. Click Send Notification

Tracking links are automatically generated for major carriers:

• USPS
• UPS
• FedEx
• DHL

Order Emails

Customers receive automatic emails for:

| Event | Email Sent | |-------|------------| | Purchase complete | Order confirmation | | Order shipped | Shipping notification | | Digital product | Download link |

Email Contents

Order Confirmation:

• Order number and date
• Items purchased
• Shipping address
• Order total breakdown

Shipping Notification:

• Shipping carrier
• Tracking number and link
• Estimated delivery

Cancellations and Refunds

Cancelling an Order

1. Open the order
2. Click Cancel Order
3. Confirm cancellation

Note: Cancelling in GoSovereign does not automatically refund. Process refunds through Stripe.

Issuing Refunds

1. Go to your Stripe Dashboard
2. Find the payment
3. Click Refund
4. Enter refund amount (full or partial)
5. Confirm

Stripe handles the refund to the customer's payment method.

Low Stock Alerts

When a product's inventory drops below the threshold:

1. You receive an email alert
2. Alert includes product name and current stock
3. Reorder before running out

Configure thresholds in Admin > Settings > Inventory.

Tips

Fast Fulfillment

Customers expect quick shipping. Try to ship within 1-2 business days.

Communication

Keep customers informed. Use the notes field to track special requests.

Batch Processing

Use the orders list to quickly scan and process multiple orders.

Stripe Dashboard

For payment issues, disputes, or refunds, use the Stripe dashboard directly.

Next: Creating Coupons